Here at the Volunteer Centre at Erewash Voluntary Action we are providing help for those in the community who may be struggling with tasks such as shopping and medication collections from chemists. Volunteers are also providing a friendly telephone call as no home visits are being carried out in present circumstances.

The office has never closed,  open every day Monday to Friday until 3.30pm and volunteers have been carrying out tasks across the borough, without their help we don’t know what we would do so a huge thank you to them.

To date we have received over 530 referrals and have responded promptly to those needs.

The Shopping Project is still being provided via referrals from Social Services or Health Authority, people can refer themselves via the CV Response Team at Derbyshire County Council or call us on 0115 9466740.

The Home From Hospital Support Service is available for anyone being discharged from hospital needing some help or for anyone at risk of being admitted to hospital. Referrals for this service have to go through a central hub, call 01283 817417 or email

If you wish to refer someone or have need of services yourself please call us for more information.


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What the lockdown restrictions mean for

Coronavirus (COVID-19)



9am – 5pm M – Th. 9am - 4.30pm F


We insist that all staff, volunteers, service users, colleagues and others exercise common sense and caution in the following ways:


Help stop it spreading.  We all have a responsibility for containing the virus, so make yourself aware of (and follow) the latest NHS guidance on the symptoms, practical advice how you can avoid spreading the virus, and what to do if you think you may have Coronavirus, have been exposed to, it or have travelled to a high risk area. Current information and advice about all these things can be found on the NHS website at


Don’t be a hero. If you are unwell with the symptoms linked to Coronavirus, please just let us know, and stay at home until your symptoms are gone. If you have other symptoms and are unfit for work or volunteering – report in by telephone. Please also let us know if someone from EVA is due to visit you and you are not well, so that we can cancel or reschedule the visit. This is always sensible and would apply in the case of any illness, not just Coronavirus. Remember we are connected to a wide network of people, some of whom are particularly vulnerable, and we need to avoid putting them at risk.


Tell us: If you are advised to self-isolate for any reason or if you or someone you have been in close contact with has the Coronavirus, please let us know as soon as possible so, that we can assess the risk and take advice on how to respond.


Derbyshire County Council Community Response Unit

Our phone lines are open on Monday to Friday from 9am to 5pm, 01629 535091.

Contact CRU if you feel you need help or know of any vulnerable residents that require support through the coronavirus outbreak.


Derbyshire Healthcare NHS Foundation Trust Helpline

During the first lockdown DHCFT established a telephone helpline for anyone who was anxious, depressed or had concerns about their mental health. Call 0800 028 0077 - this is a freephone number and calls from landlines or mobiles should be free. The support line is open 24 hours a day, seven days a week. This is now permanent. The helpline will continue to run with P3 Charity and DHCFT, and now has specialised support from Derbyshire Federations Youth team. This Service now has voluntary sector staff taking initial calls and signposting people on to other community services or referring to NHS clinical staff who take ownership of calls where there is needed


Stella Scott

Chief Executive

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